Guest Service Agent

Feb 06 2024
Dolphin Quest Oahu |Honolulu|Full Time
Job Description

Dynamic team players who love animals should apply!


Job Summary: Guest Services Agents will be responsible for providing sensational customer service, and creating a welcoming atmosphere for guests in a fun, outdoor environment, while assisting in pre- and post- dolphin experiences at Dolphin Quest Oahu.


Typical Responsibilities:

- Enthusiastically approach and respond to guest inquiries in a positive, confident, and effective manner.

- Be personally available to greet and check in guests, offer assistance, address concerns and provide sensational service during guest interactions.

- Process walk-up and phone reservations through the computer reservations system.

- Answer calls, respond to inquiries, record and relay messages accurately, and direct them to the appropriate Crew Member or department.

- Actively pursue Quest Engagement to cultivate guests’ interest in dolphins and Dolphin Quest programs and products.

- Share knowledge of Dolphin Quest, its history, the habitat, and the dolphins.

- Actively work to effectively merchandise, and promote retail sales.

- Operates cash register, camera, computer and other office equipment.

- Performs photographic duties for our programs.

- Maintain quality appearance of our Dolphin Quest facility by attractively displaying products; cleaning work areas keeping displays tidy, restocking merchandise, and reorganizing work areas for maximum efficiency. - - Effectively and accurately process all financial transactions throughout the day.

- Work efficiently in a fast-paced environment, with the ability to multitask and maintain composure and professionalism.

- Creatively generate new ideas and working solutions.

- Embrace the Dolphin Quest “open door” policy, in which Crew Members are free to express their concerns and feelings without fear of retribution or ill will.

- Participate in department meetings.

- Maintain open and positive relations with all Dolphin Quest locations and Crew Members.

- Develop and maintain proper interdepartmental integration both locally and globally.

- Maintain regular communication with assigned teams regarding all relevant projects.

- Maintain safe working conditions for Crew Members and guests, and ensure safety concerns are reported and resolved quickly.

- Obtains and maintains Sensational Customer Service Certification.

- Uphold branding and logo usage guidelines and standards as outlined in Crew Member Handbook.

- Be environmentally responsible.

- Support community involvement.

- Serve in whatever role is needed for better company efficiency and productivity.

- Perform other duties as assigned.