Lead Service Technician I

Jul 02 2024
Pacific Ice Services Inc |Honolulu|Full Time
Job Description
Are you a master problem-solver with a knack for fixing things? Do you have experience with commercial ice machines like Manitowoc, Scotsman, or Hoshizaki ice machines? We are looking for a Lead Refrigeration Service Technician to join our team in the Installation & Repair team. In this role, you will  hire, train, oversee and organize other service technicians, and handle all major refrigeration repairs. If you are ready to lead by example and ensure excellent service quality, this could be the perfect job for you!


  • Check completed work to make sure it meets our high standards.
  • Train and guide staff on how to use equipment, follow procedures, and handle maintenance and repairs.
  • Hire and train new service technicians.
  • Be in charge of all major refrigeration repairs for commercial ice machines.
  • Perform or assist with field service tasks when needed.
  • Investigate and resolve complaints about service and equipment.
  • Evaluate employee performance and suggest promotions, transfers, or dismissals.
  • Discuss company policies and resolve issues with staff.
  • Work with other departments to ensure services are efficient and timely.
  • Set and implement operational standards and procedures for your team.
  • Suggest improvements to enhance service and operational efficiency.
  • Be knowledgeable in cleaning and servicing ice machines according to manufacturer recommendations.
  • Stay updated with all service training.


  • High school diploma or equivalent.
  • Post-secondary certificate preferred (Refrigeration or HVAC certification preferred)
  • 5-8 years of experience with commercial ice machines.
  • Strong communication and leadership skills.
  • Ability to resolve conflicts, negotiate, and build effective teams.
  • Dependability and integrity are essential.
  • Valid Hawaii Driver's License.

If you are ready to take on a leadership role in the Installation, Maintenance & Repair industry, we want to hear from you! Join our team as a Lead Technician and help us deliver top-notch service quality and team success.