Native Hawaiian Focused Housing Counselor

Native Hawaiian-Focused Housing Counselor

Reports To: Program Manager
Location: Hybrid, Maui Office (Hawaiʻi residents only)

Schedule: 32-hour workweek, 4-day full-time
Salary: $60,000 annually

Position Summary

The Native Hawaiian-Focused Housing Counselor’s primary responsibility it to deliver culturally grounded housing and financial services to Native Hawaiian clients across Hawaiʻi. The position plays a vital role in advancing HCA’s mission to build the economic self-sufficiency of low- and moderate-income communities with a particular focus on Native Hawaiians.

Key Responsibilities

Service Delivery

• Facilitate financial and housing education group workshops
• Deliver one-on-one housing counseling and financial coaching to clients
• Manage case files for HCA clients from enrollment through exit, including identifying support with rental deposit, down payment, closing cost assistance programs, and affordable housing opportunities and resources
• Refer clients to employment coaching, small business training, and additional resources to address their financial and housing needs
• Support in loan closings with qualified homebuyers and consumer loan borrowers
• Support clients in achieving housing and financial milestones through tailored education, action planning, and navigation of required documentation and processes
• Connect clients with relevant wraparound services and community resources that promote long-term financial security, economic mobility, and housing stability

Outreach and Partnerships

• Promote HCA services to residents, employers, nonprofits, developers, and government agencies
• Coordinate with external partners to host workshops, webinars, and community events
• Attend outreach events and communications that align with yearly Outreach Plan
• Attend stakeholder meetings, as requested by Program Manager

Compliance and Quality Control

• Maintain accurate and timely client case files using CRM platform
• Document all client communications, including dates, methods of contact, and summaries of discussions, to maintain a comprehensive client history
• Conduct thorough financial assessments for each client, analyzing income, expenses, debts, and assets to develop accurate financial profiles
• Assist clients in creating realistic monthly spending plans aligned with their financial goals and obligations
• Adhere to high ethical standards and comply with all applicable regulations, including National Industry Standards for HUD housing counseling agencies
• Maintain client communication in accordance with HUD and USDA regulations and standards
• Attend weekly and monthly team meetings with the Program Manager and/or HCA Executive Staff to review client pipelines and participate in training

Qualifications

Required

• Proficiency in Microsoft Office programs (Word, Excel) and online platforms (Zoom, Microsoft Teams)
• Strong oral and written communication skills
• Comfortable speaking one-on-one with individuals and in front of families and groups
• Strong team player who can also work independently
• HUD Housing Counseling Certification (to be secured within the first 6 weeks of employment)
• Ability to teach in group settings
• Must be at least 18 years old and possess a High School Diploma or GED
• Valid driver’s license

Preferred

• Knowledge and understanding of Hawaiian culture, values, and traditions
• Experience in finance, housing, lending, or education
• At least 1 year of case management experience
• Basic understanding of Hawaiian Home Lands and the Office of Hawaiian Affairs
• Willingness to travel and work evenings and weekends when necessary

Physical Requirements and Work Environment

• Must be able to safely and independently navigate stairs to access office facilities
• Must be able to work in an in-office setting up to four days per week as part of the hybrid work schedule
• Must be able to lift and carry up to 25 pounds of equipment and materials for outreach, workshops, and community activities

Compensation and Benefits

• Salary: $60,000 annually
• Paid Time Off available after six months of employment
• Benefits: Healthcare, Temporary Disability, Workers’ Compensation, Group Life Insurance, Dental Insurance, Flexible Spending Account
• 401(k) with employer match after 5 years of employment
• Professional development training opportunities in Hawaiʻi and the continental United States

Schedule and Work Location

This is a 32-hour workweek, 4-day full-time position. The position is hybrid and open to qualified applicants who reside in Hawaiʻi. Core hours are Monday through Friday, 8:00 a.m. – 5:00 p.m., with occasional evenings and weekends as needed.