Bell Help

Mar 28 2024
Royal Kona Resort |Kailua-Kona|Full Time, $15.03 - $16.08 / hour
Job Description

Become an integral member of our `ohana and create memorable guest experiences which make Royal Kona Resort the first choice for guests visiting the beautiful Kona coast! As a member of this family-owned and operated resort, you will help each guest feel like family and will work alongside a diverse and dedicated team who share Aloha with our guests each day.

Bell staff are service ambassadors for the hotel. As a representative at the front desk, this position is often the first and last impression for our guest and extends courteous, hospitable service for the duration of a guest's stay.

The role of Bell can provide you with:

  • The opportunity to make direct impact on the guest experience with prompt, personal service.
  • The opportunity to engage with diverse clientele from around the world. 

A typical shift for Bell may include the following responsibilities:

  • Providing a warm welcome to new arrivals, making guests feel right at home and providing an orientation of the facilities and available services.
  • Escorting guests to their accommodations while assisting with luggage. 
  • Assisting with group arrivals through porterage service.
  • Collaborating with the Security team to ensure the safety and security of the property and promptly respond to incidents and emergencies.

Royal Kona Resort might be a great match for you if:

  • Providing personal and prompt guest service is a passion of yours---hospitality is our life!
  • You enjoy interacting with diverse people; our clients originate from all over the world and our employees are just as diverse.
  • You are seeking a position that affords the opportunity to be active on a regular basis. 
  • You do not shy away from resolving problems and like the challenge of turning potential issues into enjoyable experiences.

The ideal candidate has a natural aptitude for guest service. The ideal candidate possesses previous experience in hotel/resort bell operations.

The ideal candidate will also possess the following knowledge, skills, and abilities:

  • The ability to speak, read and write proficiently in the English language.
  • Strategic time management skills to provide expeditious service while ensuring completion of assigned tasks.
  • Excellent communication skills through various methods including phone and two-way radio etiquette, and proficient written communication skills.
  • The ability to engage in considerable physical activity on a continuous basis including transporting luggage up to 100 lbs of weight. 
  • As a condition of employment, the candidate must be able to satisfy all pre-employment screenings which may include criminal background checks, employment eligibility verification, drug screening, and personal and professional references.

Royal Kona Resort offers a competitive benefit package including the following benefits: medical, drug dental and vision insurance for employees and eligible dependents; paid leave accrual benefits; observed holiday benefits; life insurance options; and retirement savings plan participation. All benefits are subject to eligibility criteria.

This position does not offer relocation or housing assistance.