Housekeeping Clerk

Become an integral member of our `ohana and create memorable guest experiences which make Royal Kona Resort the first choice for guests visiting the beautiful Kona coast! As a member of this family-owned and operated resort, you will help each guest feel like family and will work alongside a diverse and dedicated team. 

The Housekeeping department supports memorable guest experiences by providing clean and aesthetically pleasing facilities. The Housekeeping Clerk provides clerical efficient support of Housekeeping operations.

The role of Housekeeping Clerk can provide you with:

• The opportunity to make direct impact on the guest experience.
• The opportunity to work alongside a diverse team.

A typical day for a Housekeeping Clerk may include the following responsibilities:

• Answer all phone calls quickly and professionally, receive and log guest requests and dispatch appropriate Housekeeping personnel to fulfill requests in a timely manner.
• Answer general inquiries of the Housekeeping office.
• Assist management with Housekeeper room assignments and facilitate room service operations through use of the Property Management System.
• Prepare reports, schedules, requisitions, correspondence, and other related written materials.

Royal Kona Resort might be a great match if: 

• You are seeking a fast-paced environment with high business volume that provides the opportunity to be engaged on a regular basis. 
• Providing personal and prompt guest service is a passion of yours----hospitality is our life!
• You enjoy interacting with diverse people, we host guests from all over the world and our employees are just as diverse. 
• You do not shy away from resolving problems and like to challenge yourself in turning around issues to satisfactory results.

The ideal candidate possesses a high degree of skill in multi-tasking, communication and organization to prioritize work, and meet deadlines. The ideal candidate also possesses strong work ethic, excellent time management skills and a natural aptitude for guest service.

The ideal candidate will also possess the following skills, abilities and attributes:

• The ability to speak, read and write in the English language.
• The ability to perform tasks with little instruction or supervision and work independently with high output.
• Availability to work a variety of shifts including days, evenings, weekends, and holidays.
• Strong ability to pay attention to detail and maintain organization in a fast-paced environment.
• Ability to sit for extended periods and engage in considerable computer and office work on a consistent basis.
• Neat and professional appearance, a genuine spirit of Aloha and the desire to provide great service.
• As a condition of employment, candidate must be able to satisfy all pre-employment screenings including criminal background check, drug screening and professional references.

Royal Kona Resort offers a competitive benefit package including medical, drug dental and vision insurance for employees and eligible dependents; paid leave accrual benefits; observed holiday benefits; life insurance coverage; and retirement savings plan participation. All benefits are subject to eligibility criteria. 

This position does not offer relocation assistance.