TOUR OPERATIONS MANAGER

🌊 TOUR OPERATIONS MANAGER

(PART-TIME TO START → FULL-TIME GROWTH OPPORTUNITY)
Explore Maui Nature & Unique Maui Tours
📍 Maui, Hawaiʻi
⏰ Part-Time to Start (Approx. 25 hrs / 5 days per week)
📈 Clear Path to Full-Time Operations Leadership

Keep the wheels turning—and the aloha flowing.

We’re seeking a Tour Operations Manager to help run the day-to-day backbone of a highly rated, locally owned Maui tour company. This role is ideal for someone who thrives on organization, problem-solving, people leadership, and making magic happen behind the scenes—while honoring integrity, professionalism, and the perpetuation of Hawaiian culture.

This position begins part-time with immediate responsibility and is intentionally designed to grow into a full-time leadership role as tour volume, systems, and team needs expand. It’s a great fit for an experienced tour coordinator, dispatcher, assistant manager, or hospitality operations professional ready to step into true operations leadership.

🧭 KEY RESPONSIBILITIES

• Daily Tour Operations: Oversee day-to-day tour logistics to ensure smooth, on-time, and high-quality guest experiences across both company brands.
• Scheduling & Dispatch: Coordinate guides, vehicles, and tours using booking platforms, shared calendars, email, and WhatsApp communication (Slack App a plus).
• Guide Support & Communication: Serve as the primary point of contact for guides before, during, and after tours.
• Problem-Solving & Adjustments: Manage weather shifts, guest changes, staffing needs, and last-minute logistics with calm confidence.
• Guest Experience Oversight: Support the guest journey from booking through post-tour follow-up and issue resolution.
• Systems & Process Improvement: Help refine workflows, checklists, and operational systems as the company stabilizes and scales.
• Team & Leadership Development: Support onboarding, monthly team trainings, and guide readiness as responsibilities grow.
• Ownership Collaboration: Work directly with female ownership on operations, growth planning, and continuous improvement.

🛠 REQUIRED SKILLS & EXPERIENCE

• Experience in tour operations, hospitality management, travel operations, or logistics coordination
• Strong organizational, scheduling, and self-directed time-management skills
• Clear, professional, and kind communication with staff, vendors, and guests
• Ability to work independently and make sound decisions under pressure
• Comfort with FareHarbor (or similar booking systems), Google Workspace, and digital scheduling tools (additional training offered)
• Maui tourism experience strongly preferred
• Valid driver’s license, reliable transportation (passenger vehicle exp a plus)

🌴 Bonus Points For

• Dispatching or field-operations background
• PUC or commercial tour operations familiarity
• HR, training, or systems-building experience

💰 COMPENSATION & GROWTH PATH

🔹 Starting Pay (Part-Time)

• $125–$150 per day, based on experience
• Approximately 25+ hours per week to start
• Consistent schedule with 1–2 designated days off

🔺 Performance-Based Progression

• Pay review after 120–180 days
• Opportunity to increase to $160–$170 per day as responsibilities expand
• Option to transition to a monthly retainer or salaried role as hours increase

🚀 Full-Time Advancement (As Business Grows)

• Expanded leadership scope across operations, staff coordination, and systems
• Bonus potential tied to operational performance, guest satisfaction, and team stability
• Clear growth pathway toward Director of Operations
  (Timeline for full-time transition depends on business growth and mutual fit.)

🌺 WHY WORK WITH US

• Locally owned, values-driven Maui company
• High guest satisfaction and strong brand reputation
• Direct collaboration with female ownership
• Flexible schedule with real growth potential
• Work that supports conservation, education, and meaningful travel

👉 HOW TO APPLY

Submit your resume and a brief note explaining:

• Your relevant operations or coordination experience
• Why this role fits your current availability and long-term goals