Front Desk Manager

May 30 2024
Marriott Vacations Worldwide |Lahaina|Full Time, $62,431 - $71,760 / year
Job Description

LIVE YOUR LIFE TO THE FULLEST!

Front Desk Manager

Westin Ka'anapali Ocean Resort Villas

Salary Range: $62,431-$71,760

Relocation Assistance - Yes

What does MVW offer?

  • Competitive Pay
  • Medical/Dental/Vision/401K opportunities
  • Travel discounts
  • Credit Union Membership
  • Tuition Reimbursement
  • Professional Counseling & Family Support
  • Growth and Development Opportunities

Experience/Education Required:

  • 1-3 years of Front Office Supervisor/Manager experience at a hotel/resort/timeshare experience preferred
  • Bilingual English/Japanese preferred
  • High school diploma or GED and/or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with experience

Job Responsibilities:

Maintaining Guest Services and Front Desk Goals

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and building mutual trust, respect, and cooperation among team members.

Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Responds to and handles guest problems and complaints.

Managing Projects and Policies

  • Implements the customer recognition/service program, communicating and ensuring the process.
  • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Follow us on Social Media!

- Instagram: @marriottvacationsworldwide

- Facebook: Marriott Vacations Worldwide

Our associates want more than fulfilling work. Like our Owners, Members, and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Marriott Vacations Worldwide is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.