Residential Administrative Assistant

Job Position: Residential Administrative Assistant

Position Summary: Tory’s Roofing & Waterproofing, Inc. is seeking a reliable and customer-focused Residential Administrative Assistant to join our team. The Residential Administrative Assistant provides essential administrative and customer support to ensure the smooth and efficient operation of Tory’s Roofing. This position serves as a key point of contact between customers, employees, estimators, production staff, contractors, vendors, and management. Responsibilities include coordinating residential appointments, supporting project administration, maintaining accurate records, assisting with customer and warranty needs, and supporting general office operations. The ideal candidate is organized, dependable, detail-oriented, and able to effectively manage multiple priorities while providing professional and courteous service.

Essential Duties & Responsibilities:

Administrative Duties

• Answer and direct calls, emails, and general inquiries
• Maintain accurate employee, customer, and company records.
• Perform data entry, filing, scanning, and document management.
• Prepare and maintain administrative forms, reports, schedules, and communications.
• Review emails, service requests, and outstanding items to prioritize daily tasks.
• Assist with receiving materials, deliveries, and other general office needs.
• Maintain office supplies, inventory, calendars, and general office organization

Residential Assistant Dusties

• Serve as a professional point of contact for residential customers.
• Schedule and confirm residential estimates and appointments.
• Respond to customer questions and requests in a timely and professional manner.
• Assist with customer concerns and service-related inquiries.
• Provide administrative support throughout the residential roofing project process.
• Coordinate communication between customers, estimators, production teams, and management.
• Maintain accurate customer and project information within company systems/software.
• Assist with warranty registration, warranty requests, and related documentation.
• Assist homeowners with insurance and project documentation requests.
• Follow up on customer, project, and administrative needs to help ensure timely completion.

Requirements:

• High school diploma or equivalent required

• Basic Computer & Technology Proficiency – i.e. email, web browsers, and basic Microsoft office (Word, Excel, Outlook)
• Strong & Effective Communication Skills – You will communicate daily with customers, general contractors, property managers, etc.
• Willingness to Learn & Ask Questions

• Reliable Transportation to and from the workplace & Consistent Attendance

• Professional Customer Service Skills

• Strong Teamwork & Collaboration Skills

• Strong Ability to Prioritize & Manage Multiple Tasks
• Effective Problem-Solving Abilities

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance

Schedule

• Full Time, Monday – Friday
• 40 hours per week
• In Office – not a hybrid role
• Hours: 7am - 4pm