Job Description
The Night Auditor position is responsible for all overnight Front Office and audit duties. This includes checking guests in and out, assisting guests with questions or concerns, running of all overnight reports and administering all related audit and overnight duties, and demonstrates commitment and dedication to our Service culture and Hilton values is always expected.
Why do Team Members Like Working for us!
- Competitive base pay
- Benefits on day one
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide
- 401(k) program with company match
- Employee stock purchase program
- Paid Holidays, Sick days and Generous Paid Time Off Program
- Tuition reimbursement
- Numerous learning and career advancement opportunities
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list, and becoming a great place to Work® certified company, earning our 2022 certification.
Schedule Details: Front Office department operates 7days a week. the work schedule is 10:00 pm-8:00am 4days a week once completes the training. Training will be provided about 2 weeks and the schedule is 10pm-6am, 5 days a week.
Additional Responsibility:
- Follows proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence.
- Ensures that all charges have been properly posted to the appropriate guest folio or master account, balanced and all supporting documentation is attached, reconciling all charges to the ledger.
- Prepares back-up files and closes out shift and day on reservation system, including preparing system for next day business.
- Generates housekeeping reports and prints folios for next day departures.
- Compiles daily revenue reports and files work accordingly.
- Responsible for accurate management of cash funds and daily shift deposits.
- Calculates account balance at month-end and submits to accounting.
- Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies.
- Performs all Front Desk duties including check-in, check-out and cashier procedures in a proper and efficient manner.
- Assists with guest and owner needs and requests always delivering outstanding hospitality.
- Assists with other departmental duties such as bell stand, answering phones, etc. Reports any unresolved problems with owners and guests to management.
- Assists club owners in certain aspects of the club program.
What are we looking for....
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfill this role optimally, you have the following minimum qualifications and experience:
- High School Diploma or Equivalent
- 1-3 years of related experience
- Ability to read, analyze and interpret complex documents
- Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- Associate's Degree/College Diploma
- Prior Hotel Front Desk experience
- Prior experience in the hospitality/timeshare industry
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.