Supervisor Housekeeping - The Bay Club

Nov 08 2023
Hilton Grand Vacations |Waikoloa Village|Full Time
Job Description

As a Housekeeping Supervisor, you will be responsible for supervising housekeeping operations to include rooms, common areas, and heart of the house areas to achieve and maintain the resort's high standards of cleanliness.


Why do Team Members Like Working for us:

  • Benefits on day one
  • Daily Pay - get your earned pay any time before payday
  • Recognition Programs and Rewards
  • Discounted Hilton hotel rates worldwide
  • 401(k) program with company match
  • Employee stock purchase program
  • Paid Holidays, Sick days and Generous Paid Time Off Program
  • Tuition reimbursement
  • Numerous learning and career advancement opportunities


Additional R​esponsibilities:

  • Assists in training housekeeping staff, including safety, security, department procedures, and service guidelines
  • Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees
  • Inspects guestrooms and public areas throughout the resort
  • Maintains inventory at appropriate par levels to ensure employees have the necessary tools and supplies to perform their duties
  • Perform shift associated work such as room assignment, vacant room discrepancy reports, and departure reports
  • Assist in all department meetings
  • Documents and communicates maintenance requests to the engineer department to ensure resort service quality standards are met
  • Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction
  • Assists in the performance review process and other duties as assigned


Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list, and becoming a great place to Work® certified company, earning our 2022 certification.

What are we looking for?


Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role optimally, you must possess the following minimum qualifications and experience:

  • High School Diploma or equivalent
  • 1+years in related experience
  • Computer literacy
  • Proficient English language interpersonal skills to communicate both verbally and in writing
  • Ability to repeatedly lift/carry, push/pull items more than 25 lbs
  • Flexible to work varied days and shifts, including weekends, and/or holidays


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • BA/BS or Bachelor degree
  • Customer service or similar related experience
  • 2+ years in supervisory experience
  • 3+years of related experience
  • CPR/First Aid certificate


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.